Free Shipping: USA, Canada, Europe, New Zealand, Australia, United Arab Emirates, Saudi Arabia, China, Taiwan, Singapore & Japan

Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation.


Ordering


ALL PRICES ARE SHOWN IN USD. Orders received prior to 3:00 PM EST (M-F) will be processed within the same business day provided that your items are in stock and customer identification is verified. After-hour, weekend, and holiday orders will be processed the next business day.
During busier times, such as holiday season, we may have delayed processing time before shipping your order out.
After an order is placed, you will receive an order confirmation via email. If there are any discrepancies with your order please contact as soon as possible to correct the issue. You will also receive an email once your order has been shipped.


Paypal


If you are paying with Pay Pal, you will be taken to the Pay Pal site to enter your information. You will still be able to enter any discount codes before checking out. 


International Shipping


At this time we ship only to USA, Canada, Europe, New Zealand, Australia, United Arab Emirates, Saudi Arabia, China, Taiwan, Singapore & Japan.

Shipping Times

Please allow 2-4 weeks for U.S orders to be delivered. International shipping may take up to 20 business days. You might also receive more than one package if you have any item(s) that are coming from the manufacturer first and not in stock with us.
If you have a problem with not receiving your order in a timely fashion, please contact us.
We ship many orders USPS, because most of our packages are smaller. First Class mail is usually the main shipping method for jewelry and small packages. You should receive your order within 5 days if it was shipped First Class.
Once your order is shipped, we have no control over delays due to weather or carrier processing. Please use your tracking number you receive to track your order.

Tracking Information 

 You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

If your tracking says “no information available at the moment”:
 For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. 

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Order Changes and Cancellations

Because, we are always striving to ship orders as quickly as possible, there is a limited amount of time during which we can modify or cancel your order. If you would like to attempt to modify or cancel your order, please contact us and include your order number and change/cancellation request. We will respond to your e-mail to let you know if we were able to modify or cancel the order.

Return Policy

We accept returns within 14 days from the date the item is received. Once return is processed we will refund your purchase minus shipping cost.
Shipping Costs are non-refundable. If you received free shipping on your order and you return the items, original shipping costs (charges to ship order to customer) will be deducted,
Buyer pays for return shipping
Please allow 5-7 business days once package is received for return to be processed.
We will send you an email confirmation when your return has been received and the refund has been issued. Please keep your tracking number once sending us the items to see if it has arrived as we do not check if returns have been received until processing the returns which can take 5-7 business days. 
All sales items are final-there are no returns allowed for sales items.

Exchange

We do not issue exchanges. Simply because an item can sell out while it is being shipped back to us. If you would like to exchange your item for a different size, we recommend that you go ahead and purchase that item in your correct size, communicate with us (whether it be through email, facebook, or even a small note on the invoice/packing slip) that you have purchased that item in your correct size and will be returning the wrong size. We will then issue you a refund for the wrong size item back into your payment method once we have received it.

Order Issues

Please inspect your order immediately upon receipt. If you believe you have received a defective item you must contact us within 3 days of receipt. We will not accept any damaged claims after 3 days from the date you receive it. Damaged items must have tags and be unworn, unwashed. We do not guarantee jewelry, items shrinking, etc. no exceptions will be made. Damaged items will need to be returned within the 14 day period or they will be rejected once they are received.
Damaged Items - please send us an email with pictures of the damaged item. 
If you were sent incorrect items or are missing items from your order please contact our customer service department at info@spiritullyjewelry.com.
All purchases, accessories, and packing materials must be in new condition with tags and original packaging to avoid refusal of the returned merchandise or restocking fees. ANY SIGNS OF WEAR OR REMOVAL, WILL RESULT IN REFUSAL OF YOUR RETURN.

When returning items please ship to:

Spiritully Jewelry
Attn. Mila C
7 Siena Drive, 
Woodbridge, ON, L4H3K2
Phone: 647-873-1015


You must provide us with a tracking # after shipping back the item(s) so we are aware that you have sent the item back.