Free Shipping: USA, Canada, Europe, New Zealand, Australia, United Arab Emirates, Saudi Arabia, China, Taiwan, Singapore & Japan
ALL PRICES ARE SHOWN IN USD. Orders received prior to 3:00 PM EST (M-F) will be processed within the same business day provided that your items are in stock and customer identification is verified. After-hour, weekend, and holiday orders will be processed the next business day.
During busier times, such as holiday season, we may have delayed processing time before shipping your order out.
After an order is placed, you will receive an order confirmation via email. If there are any discrepancies with your order please contact as soon as possible to correct the issue. You will also receive an email once your order has been shipped.
If you are paying with Pay Pal, you will be taken to the Pay Pal site to enter your information. You will still be able to enter any discount codes before checking out.
At this time we ship only to USA, Canada, Europe, New Zealand, Australia, United Arab Emirates, Saudi Arabia, China, Taiwan, Singapore & Japan.
Each Spiritully product must be manually inspected and packaged before shipping.
Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 2 days, while other orders may take 3-5 business days. Please note that this does not include holidays and weekends.
Canada Post: 4-10 business days
Free DHL Express Shipping: 7-12 business days
Tracking My Order
Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online with shipping tracking number(https://www.17track.net/en).
Order Changes and Cancellations
Because, we are always striving to ship orders as quickly as possible, there is a limited amount of time during which we can modify or cancel your order. If you would like to attempt to modify or cancel your order, please contact us and include your order number and change/cancellation request. We will respond to your e-mail to let you know if we were able to modify or cancel the order.
We accept returns within 14 days from the date the item is received. Once return is processed we will refund your purchase minus shipping cost.
Shipping Costs are non-refundable. If you received free shipping on your order and you return the items, original shipping costs (charges to ship order to customer) will be deducted,
Buyer pays for return shipping
Please allow 5-7 business days once package is received for return to be processed.
We will send you an email confirmation when your return has been received and the refund has been issued. Please keep your tracking number once sending us the items to see if it has arrived as we do not check if returns have been received until processing the returns which can take 5-7 business days.
All sales items are final-there are no returns allowed for sales items.
We do not issue exchanges. Simply because an item can sell out while it is being shipped back to us. If you would like to exchange your item for a different size, we recommend that you go ahead and purchase that item in your correct size, communicate with us (whether it be through email, facebook, or even a small note on the invoice/packing slip) that you have purchased that item in your correct size and will be returning the wrong size. We will then issue you a refund for the wrong size item back into your payment method once we have received it.
Please inspect your order immediately upon receipt. If you believe you have received a defective item you must contact us within 3 days of receipt. We will not accept any damaged claims after 3 days from the date you receive it. Damaged items must have tags and be unworn, unwashed. We do not guarantee jewelry, items shrinking, etc. no exceptions will be made. Damaged items will need to be returned within the 14 day period or they will be rejected once they are received.
Damaged Items - please send us an email with pictures of the damaged item.
If you were sent incorrect items or are missing items from your order please contact our customer service department at firstname.lastname@example.org.
All purchases, accessories, and packing materials must be in new condition with tags and original packaging to avoid refusal of the returned merchandise or restocking fees. ANY SIGNS OF WEAR OR REMOVAL, WILL RESULT IN REFUSAL OF YOUR RETURN.